November 18, 2010
Software systems are very much like Rube Goldberg machines. End user inputs some data here, and it should go through 3 other systems and an email should pop out the other end.

Unfortunately, visibility isn't always built-in to these systems, so troubleshooting them is like trying to diagnose why the nut didn't slide down the unbent paperclip in the dark.

see also DarkIsTheDefault

tags: ComputersAndTechnology